Return and Refund Policy
This Return and Refund Policy (“Policy”) applies to all purchases made through inlivish.lk (“Website”) and governs the rights and obligations of both the customer (“You”, “Your”) and Livish (Pvt) Ltd (“Company”, “We”, “Us”, “Our”).
By purchasing from our Website, You agree to be bound by the terms of this Policy.
1. Return Period
You are entitled to return eligible products within seven (7) calendar days from the date of delivery. Returns received after this period will not be accepted.
2. Conditions for Return
A product will only be accepted for return if:
- It is unused, unworn, and in the same condition in which it was delivered;
- It is returned in its original packaging with all labels, seals, and tags intact;
- Proof of purchase (invoice, order confirmation, or receipt) is provided.
The following items are non-returnable unless found to be defective or damaged upon delivery:
- Personal care items and cosmetics;
- Undergarments and intimate apparel;
- Sale, clearance, or promotional items.
3. Procedure for Returns
To initiate a return, You must contact our customer service team at [email protected] or via [insert hotline number] within the return period. Our representatives will provide instructions for completing the return process.
4. Refunds
- Upon receipt and inspection of the returned product, We will notify You regarding the approval or rejection of the return.
- If approved, refunds will be processed within seven (7) to ten (10) business days and issued to the original method of payment.
- Customers who have paid via Cash on Delivery (COD) will receive refunds via bank transfer to a Sri Lankan bank account.
- Delivery charges, if applicable, are non-refundable, except in cases where the return is due to an error on Our part or a defective product.
5. Exchanges
Subject to availability, We may permit an exchange of products (e.g., size, color, or style variation). Exchanges will only be processed once the returned product is received and inspected.
6. Defective or Incorrect Products
In the event that You receive a defective, damaged, or incorrect product, You must notify Us within 48 hours of delivery. We will arrange for collection and either issue a replacement or a full refund at no additional cost to You.
7. Limitation of Liability
Our liability under this Policy is strictly limited to the value of the product purchased. We shall not be held responsible for any indirect, incidental, or consequential loss or damage arising from the return or refund process.
8. Amendments
We reserve the right to amend, modify, or update this Policy at any time, without prior notice. The version published on the Website at the time of Your purchase shall apply.